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Our Quality Philosophy

Professionalism

We are committed to:

• having the best people to provide the best service
• maintaining the highest ethical standards and efficiency
• being there when you need us, 24 hours a day, 7 days a week, 365 days a year
• remaining a proudly Australian owned family business

Quality

We are committed to:

• constantly striving to improve the quality of service you receive
• paying careful attention to the details
• providing the finest quality products and services, including coffins, caskets, urns, refreshments, and flowers maintaining Australia’s best funeral transport fleet

Care

We are committed to:

• treating you with honesty, integrity and respect
• taking the extra step to go above and beyond our call of duty to care for all families
• dealing with your specific cultural or religious needs
• treating your personal information in the strictest confidence

Nelson Bros staff are all service oriented professionals

For nearly 150 years, we at Nelson Bros know how important every detail and request is to the families we serve. Our staff are trained to give special attention to even the smallest considerations.

Let us graciously know if you are not satisfied so that Nelson Bros staff have the opportunity to adjust anything that is not the way you requested it.

Nelson Bros focuses on giving you the service you and your family request. As with any matter concerning many details, we work closely with you to avoid any possibility for miscommunication.

Our reputation depends upon Nelson Bros giving the best possible service to each family we serve. Give us the opportunity to correct any situation.

Communicate with us

Let us know when we and our staff have done an exceptional job of serving you in your time of loss. Likewise let us know if we have not performed as you had a right to expect. Your communication with us is vital in helping us improve our service to you.